July 2011 Cleaning and Restoration: Bridging The Gap Creating a collaborative process between the carrier and the contractor

Special Interest Presentation: Making the Case for Insurance Vendor Programs A Restorer’s Dilemma, Choosing a Focus: End User Based Contractor or Insurance Vendor Program Contractor?

October 2008 Claims Magazine, Special Salvage Report The Oil Sands of Insurance, Putting the “R” in Residential Salvage Recovery

2007 HSG|CodeBlue Claims Summit Conference Report Featuring: Fraud Prevention by Design; A report on AGRSS Safety Standards; Legal Language to Ease Glass-Shop Litigation; National Auto Glass Specifications; The Value of Outsourcing; and more.

2006 HSG|CodeBlue Claims Summit Conference Report Featuring: an Interview with Michael Brown, former FEMA Director; The Science of Water Loss Mitigation; 10 Questions to ask the Restoration Contractor; Emerging Litigation Issues; 5 Steps to a Successful Arbitration; and more.